Support · Recovery
App not working? Fix it in 2 minutes.
If IELTS AI Examiner crashes the moment you tap to open it, or shows a black screen and disappears, you've hit a one-time install problem. The fix is to delete and reinstall the app — your account, scores, and history are stored in our servers and will be restored when you sign back in.
Long-press the IELTS AI Examiner icon
On your iPhone home screen, find the IELTS AI Examiner icon and press-and-hold it for about a second until a menu appears.
Tap “Remove App” → “Delete App”
From the menu, choose Remove App, then Delete App, then Delete to confirm. This wipes the broken install — it does NOT delete your account or scoring history; those live on our servers.
Reinstall from the App Store
Open the App Store and reinstall: ieltsaiexaminer.com on the App Store. Or search “IELTS AI Examiner” in the App Store app.
Sign in to restore your data
After install, tap Sign in with Apple (or whichever sign-in method you used originally). Your band history, practice sessions, and subscription will reload automatically. Subscribers stay subscribed — Apple remembers your purchase.
Why did this happen?
IELTS AI Examiner uses an over-the-air update system to push small fixes to your app between App Store releases. Very rarely, a bad update combined with an older app binary on your device can leave the app stuck in a state where it can't recover on its own. Apple's iOS framework deliberately stops the app from launching to protect your device. The clean reinstall starts from a known-good state.
This is not caused by anything you did, and it does not affect your account data. We monitor for this and are working on additional safeguards so it doesn't recur.
It still doesn't work
If the app still crashes after a clean reinstall, please email us at [email protected] with:
- Your iPhone model and iOS version (Settings → General → About).
- What you see when you tap the app icon (screenshot helps).
- The email address you used to sign up, so we can look up your account.
Will I lose my subscription?
No. Your subscription is tied to your Apple ID, not the app install. After reinstalling and signing in, your plan and any remaining bonus minutes are immediately restored.